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About Us and globright.com
www.globright.com is privately owned and operated We are located in The Midwest just outside of the great city of Chicago. For over 10 years Fastclean has remained a family business offering quality products and services. We value our reputation and value our customers. All products are guaranteed as stated within our policies.
We also operate www.blacklightpens.com.
General Information & Ordering -SHIPPING INFO
Most orders ship via UPS or U.S. Mail No APO addresses please!
WE DO NOT have a store or warehouse where you can 'pick up' items. All orders MUST be placed online and shipped accordingly!
Orders can take 3 -10 days to receive from the day you order. It is your responsibility to provide us with the correct address for delivery. If you are a company please indicate the company first then attn to: with your name. Shipping charges are non refundable unless we created the error! Some items may be drop shipped directly from our manufacturer via UPS or another method. Should an item be on back order you will be notified in excess of 5 days. Because of the fact that many items we sell are fragile we specially pack each order to the best of our ability avoid any damage. In the rare event that you receive a damaged product we ask that you to contact us immediately and we will exchange the item with another. Some specialty orders may not include tracking information.We do not offer any expedited shipping options at this time We offer ground servce only. That includes overnight or second day air type shipping. If ordering near the holidays please allow extra shipping time.
Approximate Delivery dates for UPS Ground Service
Shipping Liability
Globrght Inc. does not insure your package against damage or loss.
If your package is damaged, lost, stolen, etc., please contact the appropriate shipping company.
Under no circumstances will we be liable for any damages or losses incurred during shipping.
Our liability ends the moment the package is picked up by the carrier (either UPS or USPS).
We may require a signature for some deliveries. We are not responsible for items that are left on the doorstep or lost in the mailroom of your company.
UPS Address correction Fee or U.S. Mail return
Should you provide an incorrect shipping address UPS may charge $6.00 to make a correction to get it to your location. If you provide an incorrect address and UPS charges this fee to us we will in turn charge you account so be sure to know your correct shipping address! If your package ships via U.S. mail and is returned due to improper address we will need to charge for 2nd shipment
Customer tracking and shipping choice suggestions and responsibilities
For nearly all orders we provide tracking information that is available from our website for each order. It is important for each customer to obtain their UPS tracking information, Globright do not refund shipping or accept returns because of a missed deadline. Customers should allow themselves ample time to receive items, check to make sure they are in proper working order, etc.
Cancellation Of Order
You can cancel an order within 30 minutes of placing your order without a cancellation fee. Any order cancelled after the 30 minute period is subject to a 10% cancellation fee times the value the items cancelled. NO order can be cancelled after it enters shipping process. Orders may be processed in our system within 30 minutes of ordering. Any orders placed for quantity purchase returns will be subject to an Automatic 25% restocking fee so be sure to order ONE of any item for your inspection.
We highly recommend against quantity purchases if you do not know the product's capabilities and highly recommend the purchase of (1) Qty for your inspection before placing larger orders. All orders carry a 25 % restocking fee.
Return Policy
On ALL products we have a 15 day from you receiving your order,return policy. Merchandise that is NOT returnable are custom made lights, Inks, Invisible Ink Pens, & Paint damage due to improper use, used items or items without original packaging (if applicable). If you find that there is a defect in a product please email us for return authorization approval. Loose items must be returned in original condition. Return authorization must be given before sending any items back.any items back. All returns are subject to a 25% restocking fee if prior authorization is not given. Return items must be returned no later then 30 days after authorization is arranged to receive a credit. If you are dissatisfied with your products, please contact us via email to arrange a solution. We do not refund shipping charges unless we have caused the error in shipment. If you do notice an error in shipment, do not hesitate to call us and we will rectify the matter immediately. Our 15 day return policy is strictly upheld. Please open your package when received to insure you received all items and that they are in working order.
Because many consumers order products and then decide to return them after an event is why we must strictly adhere to our return policies.
Email us regarding returns before doing so.
Please enclose the original receipt or shipping confirmation slip. Please notify us in advance by any of the provided means of contact that the return is on its way in order to ensure prompt processing. You should insure your return for your protection.
Shipping charges are non-refundable. Shipping costs on ALL returns are the responsibility of the customer. Items should be insured for the purchase value. No product will be shipped in a damaged state. If any damage has occurred during the shipping process, please contact us immediately so that we can make arrangements for the return of the item at no expense to you, as well as issuing a credit, refund, or replacement.
Order Inquiries
To check on an order, you must email us with the name and address the package was going to, your email address and phone number, the date the order was placed (very important), and last of all, how the order was paid for (money order, check, PayPal, etc).
Missing Items
If you discover a missing item, you must report it to us within 3 business days of delivery.
All boxes are recorded using security cameras while in our shipping dept.
Using this method insures that we know exactly how boxes have been packed for quality as well as security.
You have 3 days from the date your package is delivered to file a missing item claim. After this time, claims for missing items will cannot be honored. No exceptions.
Placing an order
Ordering Online
Sorry, we DO NOT accept any order outside of the United States. That includes APO and AFO orders
1. Please use our shopping cart for on-line purchases & checks, and Money Orders.
2. We use Quickbooks merchant services as our merchant provider. You can use all major credit cards to make a purchase.
3. Be sure to include a current phone number in case you cannot be reached via email.
If there is any issue with your order it will not ship until we are able to contact you so provide more than one way to contact you.
Kits and substitutions
We offer a variety of kit based products at special pricing. These kits may include 6 inch black lights. We reserve the right to substitute these black lights depending on availability. The included black light may vary slightly from those pictured in the kit but will be of equal quality. Colors may also slightly vary from the pictures on the website.
Web Site, Mail and Phone Customer Affirmation
By visiting the website or ordering via phone or mail you affirm that you are at least 18 years of age (21 in some jurisdictions) and that you are acting in good faith that you are not requesting any information or ordering products that is unlawful in your country, county, city or state. You also agree to the terms of our policies at the time of your order.
Wholesale Information
Fastclean AKA Globright.com is an authorized dealer and wholesaler for all of the products you see on the this website. We offer discounts to bulk purchasers as available on the site.
We do not manufacture or package any of the items on our website.
Catalogues
No actual Catalogues are available, all information can be printed from our site. Certain information is accessible in word format and clearly marked on site pages for downloading.
Company Disclaimer
Limits of Product Liability
Globright Inc. makes no warranty of any kind whatsoever, expressed or implied, and any implied warranty of merchantability or fitness for a particular purpose is hereby disclaimed by Globright or Fastclean for the products we carry. Globright or Fastclean shall not be liable for any consequential or incidental damages, monetary loss or expenses arising from the use or inability to use the products we sell for any purpose whatsoever. Only such warranties as are made by the manufacturer of the goods are available to the buyer. By purchasing these products from Globright or Fastclean, the consumer recognizes that these products are manufactured for specific safety and entertainment purposes and reasonable care, caution and supervision should be exercised in their use. Unacceptable uses include, but are not limited to throwing (including use as a projectile, weapon or as part of entertainment that may cause injury to someone), modification of the product, human ingestion or consumption or dismantling (including cutting, tearing, ripping or chewing which exposes the internal contents thereof) and is a violation of the intended safe use of all luminous products. If such violation occurs, the consumer agrees to exempt and release Globright or Fastclean and the manufacturer, its directors, officers, agents, servants and employees, from any and all liability, claims, demands or actions or causes of action whatsoever arising out of any damage, loss, injury or death as a result of their use. This release encompasses all losses, damages, injuries and deaths resulting from any cause, whether the fault of the user, a defect in the product or misuse regardless of intention. This product liability limitation cannot be amended, altered or made void by any representative either verbally or in writing of Globright or Fastclean, or the manufacturer and the consumer agrees to the terms of these limitations when purchasing or receiving merchandise from Globright or Fastclean. If you do not agree to these terms, then do not purchase or request products from Globright or Fastclean.Although safe none of our products should be used in and around food nor should anything be ingested. Customer assumes all liability for misusing products in a way they are not intended. By viewing our website or ordering products from us indicates that you agree to the policies set forth on our website.
Privacy
www.globright.com AKA Globright Inc DOES NOT sell, rent or trade your information with any outside source. We share identifiable information only with those parties entrusted with the processing of your account and the fulfillment of your order. In the rare instance of a lost parcel we will share only information required of us by the shipping service to assist with the tracking of your shipment. We've established procedures to protect your privacy, which we vigorously uphold. Of course, this policy does not apply to information we are required to disclose by law. We value your privacy.
Credit
Orders are processed via Quickbooks Merchant services We no longer accept credit of any kind or Personal checks. We no longer accept Purchase orders.
www.Globright.com
BEFORE YOU CALL
read all of the info on this page
Please send questions via Email to: service@globright.com
will be answered same day
or use the form above.
For orders that must be placed by phone please leave us a message and your call will be returned during normal business hours.
Phone orders under $25.00 must be placed online
We ship via UPS ground service only within the continental U.S.
Orders take approximately 3-7 days working days from when you place your order to arrive
Please read the information on this page before you call
Check your order status & Tracking info here
If you still require assistance after reading this page you can call our
Telephone Message line number Here
We are an e-commerce based business and have no live operators
Before calling:
Please read the information on this page FIRST
(Also leave name and number and best time to call back otherwise send your questions via email )
Fax (518) 684-0722
www.globright.com
Unique Educational and Security Supplies
www.globright.com
Before you call or email:
Check your order status & Tracking info here
When your order ships it will be available on the site.
Orders generally take 24-48 hours to ship & 3-7 business days to receive.
Our mailing address is
GLOBRIGHT
P.O. Box 2952
Naperville, IL 60567
Please contact us via email for authorization before returning any products.
Also we no longer accept orders via personal checks.
Have a Question that isn't answered on the site?
Submit your Question below
Your email address:
Most Questions will be answered the same business day.
Make sure spelling is correct and check your spam or bulk mail folder if you do not hear from us within the day. We will not share or send spam using your email information.
Billing address Notice!! When ordering please be sure to use your correct billing information associated with your credit card to avoid delays in shipping your order. If your billing address does not match we may contact you by email or phone to confirm your order. Some orders may require a signature for proof of delivery.
